Frequently Asked Questions
TFI Bikes is a self-service bike rental service open to everyone from the ages of 14 up. Stations are conveniently located through each city making it easy to get around on a TFI Bike, whether you are commuting to work, meeting friends or doing some sight-seeing. Each TFI Bikes station consists of a terminal and stands for the bikes. The bikes are locked into the stands, and released by the system when a bike is hired. When you’re done, the bike can be locked back into a stand at any station within the city.
A TFI Bikes Annual Subscription is the easiest way to use the TFI Bikes Service in your city - just present your membership card and enjoy the benefits, all year round, for just €10 year. The first 30-minutes of each hire is at free. If you are hiring a bike for longer, a small service charge will apply.
For occasional short-term use or for visitors to the city, there is a convenient 3-Day Subscription option available online for just €3. The first 30-minutes of each hire is at free. If you are hiring a bike for longer, a small service charge will apply.
To register for TFI Bikes, complete the sign-up form with your details, and add a valid payment card. This card will be charged with the Annual Subscription of €10, plus any additional hire charges. It will also be kept securely to cover a €150 guarantee which applies if a hired bike is not returned with a 24-hour period or is damaged. Create a PIN number, which will be used to hire a bike at a station with your card. You will then receive a TFI Bikes Welcome Pack in the post.
The 3-day pass subscription allows you to hire a bike whenever you need it over a 3-day period, however the normal rental charges apply. The first 30-minutes of each hire is at free. If you are hiring a bike for longer, a service charge will apply. If you keep the bike for 3 days you will incur significant rental charges.
Sign in to your account on the home page. Once you have signed in, select Account on top and Manage Credit Card on the right hand side. Update your details and Register.
Your account is locked because we were unable to process payments for fees owed by you for rental and/or subscription charges. This may have been because your card details have changed and are no longer up to date on our system, or because there were insufficient funds in your account.
You can close your account by signing into your account on the Home page. Once you have signed in, select Account on top and then Close Account on the right-hand side. Select the reason you are leaving the scheme, enter your PIN and SUBMIT. Your account will be closed once any outstanding rental charges have been debited from your account.
You can report a card as lost/stolen by signing into your account on bikeshare.ie. Select ACCOUNT and Report Lost/Stolen Card. Enter your PIN and SUBMIT. By reporting your card as lost/stolen, the system will deactivate the old card. You will then be able to order a new card which will be posted to you. A replacement card costs €5.
To use the bike service you need either an Annual Subscriber Membership Card or a 3-day Pass. A 3-day pass can be bought here.
Log in with either your Subscriber Access number from your 3-day Pass, provided to you by SMS, or present your Annual Subscriber Member Card to the card reader on the terminal.
Enter your PIN code and choose the TFI Bike you wish to use by keying in the stand number of an available bike. You will be then given a code for the combination lock provided on the TFI Bike.
The bike can then be removed from the stand, by pressing the unlock button on the chosen bike stand. You have 60 seconds to press the button, then 5 seconds to remove the bike, before the stand automatically locks again. Once the bike is removed, please check the bike over to make sure it is working fine. Adjust the saddle to your height and enjoy the cycle -please cycle safely.
If you are an Annual Subscriber and you have forgotten your PIN Code, you can login to your Account on www.bikeshare.ie and reselect a new code.
If you have lost your PIN Code for a 3-day Pass, please go to the website and select the 3-day Pass option. Select Edit/Cancel Subscription and then click on Forgot PIN.
The first 30-minutes of each hire is free, for longer hires the following charges apply
|Annual Account (per City) = €10||3 Day Account = €3|
|Security Deposit of €150 required in respect of each 3-day Account|
|First ½ hour||Up to 1 hour||Up to 2 hours||Up to 3 hours||Up to 4 hours||Every extra ½ hour|
All amounts include VAT at the standard Rate.
This code can be retrieved by calling 0818 44 44 77 as detailed on the bike's basket.
In the event of the loss or theft of a bike please call 0818 44 44 77 immediately to notify us of its disappearance. Within 24 hours of the initial hiring you will need to report the loss/theft to An Garda Síochána. You must obtain a copy of the report from the An Garda Síochána. If the bike is not recovered and the hire period concluded in the Bikeshare.ie system you will be charged the €150 security deposit.
Please use a smartphone with GPS capabilities to determine your location and find your way back to a TFI Bike Station. If you don't have a smartphone, please ask for directions.
In the event of an accident and/or incident involving the bike, please call 0818 44 44 77 immediately to notify us. If you are injured or there are injured parties, call An Garda Síochána. Please remember that you remain liable for the bike until such time as it is locked in a stand or handed over in person to a representative of the Provider on presentation of a valid TFI Bike Photo-identification card.
As long as you remember to cycle safely, you will be okay. We recommend that you wear a cycling helmet and high visibility clothing to ensure a safe journey.
To be able to use the TFI Bike service, you’re required to know how to ride a bike. Before using the service, you must agree to the Terms & Conditions of use, which include declaring yourself capable of using a bike and being physically fit to do so. When you hire a bike, you are fully and solely liable for any damage caused during the hire period.
You can use a standard Visa or MasterCard payment card.
If there is something wrong with the bike, the saddle, basket, bell, brakes, lights or the tyres let us know and we will make arrangements to withdraw the bike from service and have it repaired.
While it isn't a legal requirement, we recommend that you wear a cycling helmet and high visibility clothing. We also advise you to adapt braking distance and speed to the prevailing weather conditions.
If the closest station has no available stands, you can use either the station terminal or Bikeshare App to locate a stand nearby with availability.
Failure to correctly return a TFI Bike will result in unnecessary hire fees being incurred. If a TFI Bike is deemed to be hired for over 24-hours, i.e. it is not correctly locked back into a Station's stand, you will be held liable as though the bike has gone missing and incur a €150 bike loss charge, as set out in the Terms and Conditions. In the event of any issues with returning a TFI Bike correctly, please try an alternative stand or failing that call 0818 44 44 77 for assistance.
If you haven't received your Welcome Pack within two weeks of registering, let us know.
They use a NuVinci Continuously Variable Transmission system, which allows you to adjust the gearing exactly to your cycling circumstances. Using the adjuster on the handlebars of the bike, this system provides smooth, seamless gear shifting with no steps through an infinite number of effective gear ratios from low to high. Find the setting that suits your circumstances and just cycle away.
It is possible to subscribe to multiple cities as well as adding additional subscription(s) for €10 a city to an existing subscription. Log in to your account and select the ‘account’ tab and click subscriptions on the right hand menu. From this section, you can add additional cities to your Annual Subscription.
The architecture of the software for the website and mobile applications, all use APIs with full SSL-based Certification and Encryption, providing the Authentication and Authorization of the user, once an account has been created and is operational. Furthermore all communications, relating to payments are encrypted with a 128-bit SSL certificate, granted by an authorized Certification Authority, that prevents the interception of these details.
All customer passwords are stored securely in a hash and salt format, and cannot be decoded.
The data within the system is automatically backed up using RAID technology, which keeps a concurrent image of the database containing the customer details at all times. This is then archived and retained. The server infrastructure has been designed to provide the highest level of redundancy and availability, utilizing multiple bandwidth providers with failover provision.
The payment processes are provided by our payment processing partner, WorldNet TPS which is fully compliant with all relevant PCI regulations. All payment Card details are securely stored by WorldNet TPS, so these are not held with the customer account details.
WorldNet TPS, the PCI-DSS compliant payment technology Online Payment Gateway provider is built on proven open-source technology.
PCI-DSS is a set of comprehensive requirements for enhancing payment account data security, developed by American Express, MasterCard and Visa Inc. Inc. International.